Custom Remittance Formats Saves 50+ Hours Per Month

SUMMARY

CLIENT: Mid-Sized Collections Law Firm

PRODUCT: Collection-Master

PROBLEM: Formatting Remittance Statements to Meet Client Requirements

SOLUTION: Template Changes and Custom Programming

IMPACT: Monthly savings of 50+ Hours

PROBLEM

A firm contacted Vertican stating that they spend an inordinate amount of time formatting remittance statements to meet their Clients’ requirements. Their staff uses cut-and-paste and rearranges data on every remittance, which takes considerable time. To avoid excessive work for staff with limited bandwidth, the firm invested in VT Professional Services to customize the remittances per Client requirements, out-of-the-box when the remittance is performed.

SOLUTION

Joe Woodward, Deputy Product Owner, worked with the firm to create Client-specific templates that print to Excel precisely as each Client requires — no more cutting and pasting each remittance and wasting valuable human effort. The firm was able to reallocate its resources since it no longer required manual intervention to reformat every remittance.

IMPACT

Since reformatting each remittance could take 10 minutes to complete and verify, at just 300 remittances monthly, the firm saves 50+ hours of manual work per month. Professional Services helped them reclaim the time from unnecessary manual labor so they can focus on value-added work.