A Custom Solution without Custom Programming

SUMMARY

CLIENT: HOA Collections Agency

PRODUCT: Q-Law

PROBLEM: How to charge interest when the client withdrew the principal

SOLUTION: Set up automatic interest tracking using existing functionality

LESSON: Vertican’s expertise can save you from manual, offline workarounds.

PROBLEM

One of our clients collects monthly Homeowners Association (HOA) fees. They had a large HOA client who wanted to charge interest on the monthly fees but subsequently pulled the accounts.

The collections agency had to return the principal to the HOA but was still entitled to their fees, which they wanted to collect with interest. But there was no longer a principal balance or a judgment account by which to charge interest.

They figured they’d have to track interest offline in spreadsheets for 500 accounts, then manually upload the data to Q-Law. But they decided to consult with Vertican first. When they explained the problem to Michelle Samlaska, Client Success Manager and Kurt Sund, Q-Law Product Owner, they asked, “Is there a better way to do this?” The answer was a definitive “Yes!”

SOLUTION

In a one-hour consultation, Michelle and Kurt created a custom solution without custom programming. Using existing product functionality, the solution ‘tricked’ the software into doing what the client wanted it to do – apply interest to specific non-judgment accounts. After the initial setup, they will never have to do manually what the system does automatically.

SAVINGS

A 1-hour Professional Services consultation likely saved the agency 20 hours of staff time per month.

LESSON

Proactively engage Vertican before you get wrapped up in a manual, offline workaround. Invest in Vertican’s expertise to save your firm time and money.

Reprinted from the June 2024 vConnect.