Pricing Charts
Prices effective January 1, 2025
| Product Users & Support |
SILVER 0-29 users* |
GOLD 30-149 users |
PLATINUM 150-349 users |
DIAMOND 350-over users |
|---|---|---|---|---|
| vIP Multi-Year Contract | ||||
 Year 1 Monthly User Price for All Users: |
$99 | |||
| 3-Year | 5.5% increase each year | |||
| 4-Year | 4.0% increase each year | |||
| 5-Year | 3.0% increase each year | |||
| Per user prices remain the same for the first 12 months of your multi-year contract. Year 2 begins with the first day of the 13th month of your contract. Learn about vIP. | ||||
| Non-vIP Month-to-Month Subscription | ||||
| User Price for All Users: | $129 | |||
| Month-to-month subscriptions have no per user price guarantee. Your month-to-month per user rate may change at any time. | ||||
| Product Support, Services, and DTP | ||||
| Regular Technical Support - Normal Hours | ||||
| Incident Allowance | 2 | 8 | 12 | 20 |
| Extra Incident | $399 | $399 | $399 | $399 |
| SLA | – | – | 2 hours | 1 hour |
| Emergency Support Escalation - Normal Hours | ||||
| Incident Cost | $999 | $999 | Included | Included |
| SLA | 2 hours | 2 hours | 2 hours | 1 hour |
| Weekend / Holiday Emergency Support | ||||
| Incident Allowance | – | – | 1 | 1 |
| Incident Cost | $999 | $999 | $999 after 1st incident | |
| SLA | 2 hours | 2 hours | 2 hours | 2 hours |
| Account Management | ||||
| Account Manager | Assigned | Assigned | Dedicated | Dedicated |
| Professional Services | ||||
| Web-Based Training | $199 Per Hour | |||
| Web-Based Consulting | $399 Per Hour | |||
| Other Professional Services | Per Statement of Work (SOW) | |||
| DTPs | ||||
| Monthly License Per Firm |
$119 per DTP per firm (CMvX included at no charge) Except $249 for the Q-LawE Client Access DTP |
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| Notes | ||||
|
*Minimum Users: Minimum monthly subscription fee equivalent to 11 users, regardless of the number of users (multi-year contract and month-to-month subscription). Professional Services: Cannot be used for technical support. Service Level Agreement (SLA): Defined as the Initial Response Time for a Severity Level 1 Incident. The exception is that Emergency Incidents during Normal Support Hours do not require Severity Level 1 designation. The severity level is determined solely by Vertican. Diamond clients also receive the Diamond Response Time Guarantee on all SLAs. Support Allowance: Unused support cases do not carry over to the next month, whether part of your monthly allowance, additional incidents, emergency incidents, or weekend/holiday incidents. Please reference our Hours of Support. Web-Based Training: Based on availability. Scheduled hours for learning basic product functionality and tools or setup and training for DTPs and Optional Modules Web-Based Consulting: Based on resource availability and scheduled accordingly. Handled by subject matter experts who provide industry knowledge to guide, advise, and assist with needs relating to hardware questions, new server setup, workstation installations, network setup or server migrations, SQL-Sync training and consulting, data recovery, application maintenance assistance, business development, workflow automation consultations, customized reports/queries/templates, project planning, and research/resources used to resolve data and/or application errors that may result from user errors or misuse of the application. Expiration Date: Hourly Professional Services (e.g., Web-based Training and Web-based Consulting) expire 180 days after purchase. Expired hours are nonrefundable. Statement of Work (SOW): Vertican occasionally requires an upfront research fee to create complex SOWs. |
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| Product & Support |
SILVER n/a |
GOLD n/a |
PLATINUM $99/user $3689/firm |
DIAMOND $99/user $6139/firm |
| Regular Technical Support - Normal Hours | ||||
| Incident Allowance | – | – | 12 | 20 |
| Extra Incident | – | – | $399 | $399 |
| SLA | – | – | 2 hours | 1 hour |
| Emergency Support Escalation - Normal Hours | ||||
| Incident Cost | – | – | Included | Included |
| SLA | – | – | 2 hours | 1 hour |
| Weekend / Holiday Emergency Support | ||||
| Incident Allowance | – | – | 1 | 1 |
| Incident Cost | – | – | $999 after 1st incident | |
| SLA | – | – | 2 hours | 2 hours |
| Account Management | ||||
| Account Manager | Assigned | Assigned | Dedicated | Dedicated |
| Professional Services | ||||
| Web-Based Training | $199 Per Hour | |||
| Web-Based Consulting | $399 Per Hour | |||
| Other Professional Services | Per Statement of Work (SOW) | |||
| DTPs | ||||
| Monthly License Per Firm |
$119 per DTP per firm (QvX included at no charge) Except $249 for the Q-LawE Client Access DTP |
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| Notes | ||||
|
Professional Services: Cannot be used for technical support. Service Level Agreement (SLA): Defined as the Initial Response Time for a Severity Level 1 Incident. The exception is that Emergency Incidents during Normal Support Hours do not require Severity Level 1 designation. The severity level is determined solely by Vertican. Diamond clients also receive the Diamond Response Time Guarantee on all SLAs. Support Allowance: Unused support cases do not carry over to the next month, whether part of your monthly allowance, additional incidents, emergency incidents, or weekend/holiday incidents. Please reference our Hours of Support. Web-Based Training: Based on availability. Scheduled hours for learning basic product functionality and tools or setup and training for DTPs and Optional Modules Web-Based Consulting: Based on resource availability and scheduled accordingly. Handled by subject matter experts who provide industry knowledge to guide, advise, and assist with needs relating to hardware questions, new server setup, workstation installations, network setup or server migrations, SQL-Sync training and consulting, data recovery, application maintenance assistance, business development, workflow automation consultations, customized reports/queries/templates, project planning, and research/resources used to resolve data and/or application errors that may result from user errors or misuse of the application. Expiration Date: Hourly Professional Services (e.g., Web-based Training and Web-based Consulting) expire 180 days after purchase. Expired hours are nonrefundable. Statement of Work (SOW): Vertican occasionally requires an upfront research fee to create complex SOWs. |
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|
vMedia with: |
Collection-Master and Q-Law |
Q-LawE |
| User Licenses | ||
| Administrator User | $129/user | 1 license per firm included |
| Remote Client User | $129/user | $129/user |
| Standard User | $5/user | 1 license per user included |
| Power, Scanner, Viewer User | $5/user | $5/user |
| Regular Technical Support - Normal Hours | ||
| Incident Allowance | 1 per Admin user | 1 per Admin user |
| Extra Incident | $399 | $399 |
| SLA | Per Collections Product Support Tier | |
| Emergency Support Escalation - Normal Hours | ||
| Incident Cost | $999 | $999 |
| SLA | 2 hours | 2 hours |
| Weekend / Holiday Emergency Support | ||
| Incident Allowance | – | – |
| Incident Cost | $999 | $999 |
| SLA | 2 hours | 2 hours |
| Account Management | ||
| Account Manager | – | – |
| Professional Services | ||
| Web-based Training | $199 Per Hour | |
| Web-based Consulting | $399 Per Hour | |
| Other Professional Services | Per Statement of Work (SOW) | |
| Notes | ||
|
Professional Services: Cannot be used for technical support. Service Level Agreement (SLA): Defined as the Initial Response Time for a Severity Level 1 Incident. The exception is that Emergency Incidents during Normal Support Hours do not require Severity Level 1 designation. The severity level is determined solely by Vertican. Diamond clients also receive the Diamond Response Time Guarantee on all SLAs. Support Allowance: Unused support cases do not carry over to the next month, whether part of your monthly allowance, additional incidents, emergency incidents, or weekend/holiday incidents. Please reference our Hours of Support. For standalone vMedia users, there is no weekend/holiday support. Web-Based Training: Based on availability. Scheduled hours for learning basic product functionality and tools or setup and training for DTPs and Optional Modules, except for the SQL-Sync module in Collection-Master. Web-Based Consulting: Based on resource availability and scheduled accordingly. Handled by subject matter experts who provide industry knowledge to guide, advise, and assist with needs relating to hardware questions, new server setup, workstation installations, network setup or server migrations, SQL-Sync training and consulting, data recovery, application maintenance assistance, business development, workflow automation consultations, customized reports/queries/templates, project planning, and research/resources used to resolve data and/or application errors that may result from user errors or misuse of the application. Expiration Date: Hourly Professional Services (e.g., Web-based Training and Web-based Consulting) expire 180 days after purchase. Expired hours are nonrefundable. Statement of Work (SOW): Vertican occasionally requires an upfront research fee to create complex SOWs. |
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| Monthly Subscription |
SILVER 2 support incidents |
GOLD 8 support incidents |
PLATINUM 12 support incidents |
DIAMOND 20 support incidents |
|---|---|---|---|---|
| Vertican Receivers | ||||
| vX Mailbox / Support Plan | $99 (default) | $2699 | $3999 | $6799 |
| SFTP | Up to 3 User Accounts Included | |||
| Analytics | Up to 10 Active Users Included | |||
| Additional Analytics Users | $99.99 Per Active User > 10 | |||
| DTP |
$119 per DTP per firm (CMvX / QvX included at no charge) |
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| Non-Vertican Receivers | ||||
| vX Mailbox / Support Plan | $499 (default) | $2699 | $3999 | $6799 |
| SFTP | Up to 3 User Accounts Included | |||
| Analytics | Up to 10 Active Users Included | |||
| Additional Analytics Users | $99.99 Per Active User > 10 | |||
| Business Adapter |
vExchange Native $199.99 or YGC Business Adapter $299.99 |
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| Senders | ||||
|
vX Mailbox / Support Plan Based on Active Inventory Volume (Open and Closed) |
$499 0 - 99.9k |
$2699 100k - 299.9k |
$3999 300k - 999.9k |
$6799 1 million + |
| Inventory: Active Claims (Open and Closed) |
$0.07 per claim per month (Volume Discounts are available.) |
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| Inventory: Archived Claims | $0.00162 per claim per month | |||
| SFTP | Up to 3 User Accounts Included | |||
| Analytics | Up to 10 Active Users Included | |||
| Additional Analytics Users | $99.99 Per Active User > 10 | |||
| Business Adapter |
vExchange Native - No Charge or YGC Business Adapter $1000 |
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| Sender Services | Custom Reports / Custom Gates per Statement of Work (SOW) | |||
| Receiver Onboarding | $399 Per Hour | |||
| Additional Support Incidents | Silver | Gold | Platinum | Diamond |
| Regular Technical Support - Normal Hours | ||||
| Additional Incident | $399 | $399 | $399 | $399 |
| Initial Response Time SLA | – | – | 2 hours | 1 hour |
| Emergency Support Escalation - Normal Hours | ||||
| Emergency Incident | $999 | $999 | Included | Included |
| Initial Response Time SLA | 2 hours | 2 hours | 2 hours | 1 hour |
| Weekend / Holiday Emergency Support | ||||
| Incident Allowance | – | – | 1 | 1 |
| Weekend/Holiday Incident | $999 | $999 | $999 after first free incident | |
| Initial Response Time SLA | 2 hours | 2 hours | 2 hours | 2 hours |
| Additional Services | Silver | Gold | Platinum | Diamond |
| Account Management | ||||
| Account Manager | Assigned | Assigned | Dedicated | Dedicated |
| Professional Services | ||||
| Web-Based Training | $199 Per Hour | |||
| Web-Based Consulting | $399 Per Hour | |||
| Other Professional Services | Per Statement of Work (SOW) | |||
| Notes | ||||
|
Professional Services: Cannot be used for technical support. Service Level Agreement (SLA): Defined as the Initial Response Time for a Severity Level 1 Incident. The exception is that Emergency Incidents during Normal Support Hours do not require Severity Level 1 designation. The severity level is determined solely by Vertican. Diamond clients also receive the Diamond Response Time Guarantee on all SLAs. Support Allowance: Unused support cases do not carry over to the next month, whether part of your monthly allowance or purchased as an additional incident, emergency incident, or weekend/holiday incident. Please reference our Hours of Support. Web-Based Training: Based on availability. Scheduled hours for learning basic product functionality and tools or setup and training for DTPs and Optional Modules, except for the SQL-Sync module in Collection-Master. Web-Based Consulting: Based on resource availability and scheduled accordingly. Handled by subject matter experts who provide industry knowledge to guide, advise, and assist with needs relating to hardware questions, new server setup, workstation installations, network setup or server migrations, SQL-Sync training and consulting, data recovery, application maintenance assistance, business development, workflow automation consultations, customized reports/queries/templates, project planning, and research/resources used to resolve data and/or application errors that may result from user errors or misuse of the application. Expiration Date: Hourly Professional Services (e.g., Web-based Training and Web-based Consulting) expire 180 days after purchase. Expired hours are nonrefundable. Statement of Work (SOW): Vertican occasionally requires an upfront research fee to create complex SOWs. |
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