VSA Help

Vertican Support Access

This is a help page for the VSA. The VSA itself is an in-app tool integrated with your product *. When you use the VSA to create a Technical Support ticket, the app will guide you to provide information relevant for your issue. This information will help Client Success address your situation as quickly as possible.

* For these versions or higher: Collection-Master 9.1H.002 (6.8.22) / Q-Law 6601 (7.5.22 VSA Beta) / Q-LawE 6522 (5.26.22 VSA Beta) / vMedia 3.1 (TBA)

vExchange users will access the VSA through their collections product.

– Additional Information about the VSA –

Mastermind Video Recording

vConnect Product Story

FAQs

Installation & Setup Guide

This guide is for the Support Coordinator completing setup for the firm.

Types of Users & Usernames

Installation & Default login

Initial Setup – Support Coordinator

Initial Setup – User

How to Resolve the Chilkat Error *

* Collection-Master only

User Guide

This guide is for all users except where noted.

Create a Ticket

Complete a Ticket

Review / Forward a Ticket *

Submit Multiple Tickets *

* Support Coordinator / Administrator Only

Help Center > Self-Help Resources > VSA Help