VSA: Creating Tickets in Collection Master

There are multiple ways to create tickets.

Method 1: In Collection-Master click Help > Client Services > Vertican support Access (login required).

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You will be prompted to login. Your login credentials (Username and Password) will come from your firm’s Support Coordinator/Administrator.

Method 2: Another way to create a new ticket is for the user to click the [New Ticket] button when logged in to the VSA or to click the [New Ticket] button at the bottom of the VSA screen.

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After you have created a ticket, you can Complete a Ticket.

Help Center > Self-Help Resources > VSA Help > User Guide > Create a Ticket in Collection-Master