“Record does not match the 4 keys” Error
RR (Return Record) Rejection
Individual records within a file (either one or multiple records in a single file) will be rejected if one or more keys are either missing or do not match the Forwarder information. This is the error message:
- Record does not match the 4 keys (cred_fileno, sender_int_file, forwarder_id, agent_id) as received in Forwarder Placement Record 1001**||**
Four Record Keys
Each key is listed in the left column, followed by its location within each product. All four keys must be present and match the Forwarder Placement Record 1001.
| Key to Match | vExchange Analytics | Collection-Master | Q-LawE | YGC |
| cred_fileno | Creditor Fileno |
MASTER.FORW_FILENO
Placement screen in the “File” field next to the Forwarder Number. |
debt.custfile Workcase > enter ourfile > debt.custfile field identified in this screen. |
FORW_FILE (Forwarder File Number) Acct # issued by original creditor (aka Original Creditor's File #) |
| sender_int_file | Sender Fileno |
MASTER.FORW_REFNO Placement screen in the “Ref” field next to the “File” field that is next to the Forwarder Number. |
debt.ncustfile Workcase > enter ourfile > debt.ncustfile field identified in this screen. |
FILENO (File Number) Internal file # of Sender placing the account (aka Sender's Internal File #) |
| forwarder_id | Sender Id |
MASFORW.EDI_ACCT_NO Inside the Forwarder file [1-2-1-1] EDI Setup screen that is the Account # for the Forwarder. |
cust.edicltcode and cust.yougotclm Workcase > Clients > client list > select client > Misc Info tab to view the fields identified in this screen. |
FORW_ID (Forwarder ID) Vertican ID of Sender placing the account. Typically 2 digit state code + 1-3 digit #. |
| agent_id | Receiver Id | Pulls from YouveGotClaims ID# in [1-S-4-8] |
cust.edifirmcod Workcase > Clients > client list > select client > Misc Info tab to view the field identified in this screen. |
FIRM_ID (Firm ID) Vertican ID of Receiver working the account. Typically 2 digit state code + 1-3 digit #. |
Was this helpful?
Thanks for your feedback!