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Technical Support vs Professional Services
Bugs vs Errors
Hours of Support
Emergency Support
How to Create a New Support Request
Use an authorized support Coordinator.
Monitor your support allowance.
Create a support request using Vertican systems.
Submit a single issue per support request.
Provide sufficient documentation.
Respond to Vertican within 5 business days.
Keep your software and account status current.
How are support cases prioritized?
Response vs Resolution
What impacts case resolution?
Response Time vs System Uptime
