Windows 11 Status

Windows 11 Compatibility

Collection-Master and vMedia are now sanctioned for use with Windows 11, which has been added to the list of Vertican Recommended Environments.

• Only Windows 11 Professional and Windows 11 Enterprise editions are compatible with Vertican environments.
• If you are running Windows 11 Professional or Enterprise, it is essential to use the current versions of our software.
  • Collection-Master
  • vMedia

Windows 11 Support

Collection-Master and vMedia running in Windows 11 environments are now eligible for support. As always, Vertican Professional Services may be required depending on the nature of the issue.

* Windows Enterprise Multi-Session Remote Desktop is not Windows 11 but is a Remote Desktop Services/Remote Desktop Protocol (RDS/RDP) product for Windows 11 that is sometimes referred to as “multi-session Windows 11” or “Azure Virtual Desktop”. 

Users that are interested in Microsoft’s multi-session product should instead use Windows Server 2019 (Supported by VT) or Windows Server 2022 (Recommended by VT). 

As a reminder, Windows Server 2016 has Limited/Legacy Support until January 12, 2027. We recommend that you migrate to a newer version by the end of 2026. 

vMedia Printer Issues

vMedia users have experienced printer issues with Windows 11 and other environments.

• Print driver compatibility issues have been resolved by uninstalling and reinstalling the print drivers.
  • Refer to Print to vMedia Issues: Reinstall Workstation.
• While you should keep Windows 11 updated due to fix releases, it has a history of print spooler issues that may still occur with updates.
  • Refer to Microsoft documentation for assistance with printer issues.
• If you are running vMedia on a Windows 2019 or 2022 Remote Desktop Services (RDS) or Remote Desktop Protocol (RDP) terminal server:
  • Microsoft terminal servers have special installation requirements for all applications.
  • These special instructions apply if you wish to uninstall/reinstall vMedia or its print drivers in order to resolve print driver compatibility issues.
  • Common terminal server procedures are documented in the vMedia Help Manual and Vertican Knowledge Base.
    • vMedia Help Manual
      • Setup > Install – Upgrade – Migrating > Installing vMedia on a Terminal Server.
    • Vertican Knowledge Base
      • Open Problem ID 005333 Installing vMedia on a Terminal Server, RDP, RDS or “Remote Desktop.”
      • If this link does not open on the correct Problem ID, enter 5333 in the Problem ID field, click the [Search] button, and select 005333 in the results.
  • While Vertican provides the above help resources, your server setup may have unique requirements based on security or other factors.
  • Due to the complexity of Microsoft terminal servers, we recommend using Vertican Professional Services for vMedia installation assistance.

Windows 11 Migration

• If you’d like to migrate to Windows 11 Professional or Enterprise editions, Vertican Professional Services can assist you. No prior approval from Vertican is required..