The vExchange team can provide you with actionable business intelligence by digging into your specific data. Some examples:

• Senders: We can help you understand where the highest collectability is, down to the zip code. For example, where to spend your money to save the most on court costs.
• Receivers: Would you like to know which Senders are making you the most money?

A hands on/ white glove service to monitor overall data flow, collect data insights, and propose recommendations.

• Examples of this service include monitoring of data processing, file delivery, file rejections, and/or record rejections by the vExchange team.
• Service can be tailored based on needs and is recommended as an additional service if you are planning a go live, business rule update, or other initiative where a vExchange SME can identify and help prevent any issues.
• Data monitoring/insights include a report dashboard that can be tailored per the business request.

While vExchange provides an Onboarding Guide, many Receivers and Senders benefit from hands-on guidance throughout the process.

Ways we can help:

• Navigating the FTP site
• Preparing files for testing
• Adding Analytics users

Some onboarding situations require Professional Services, such as:

• Programming the vExchange Native data standard with your non-Vertican system of record.
• Programming your third-party or proprietary interface with the YGC Data Standard license.
• Completing testing.

Based on business needs, the vExchange team will create a one-time report based on data available in vExchange.

• Some examples of an ad hoc report are:
  • Open Inventory across the network
  • Identification of Accounts with Disputes within a specific time frame
  • Direct Payments received on accounts
• Ad hoc reports will be delivered once and are not recurring. If a recurring report is desired, a subscription-based report should be purchased instead.

Based on your business needs, the vExchange team will create a recurring report based on data in vExchange. Examples:

• Expected Remits from Payment Plans
• Current Inventory and Account Status
• Accounts that have been Settled or Paid in Full

Updates to Status Codes sent in error & recalculation of Account Status. Requires Sender approval if requested by a Receiver.

• Status Codes allow Senders and Firms to communicate information to one another in a Note Record (vEx Records 2401, 2402, 2405, 2407, 2410).
• Some Status Codes are associated with a Key Event, which means they will advance the Account Status.
• The Account Status is a calculated field within vExchange and vExchange Analytics based on the data that is received by firms in a 2000 series record.
• Status Codes can only advance the status of a claim; a Status Code cannot be sent to revert the Account Status to a preceding Key Event.
• The vExchange team will recalculate the Account Status to the desired status.

• You can always purchase Vertican Professional Services for hourly Web Based Training or Web Based Consulting.
• If you want Analytics training, we have a vPro Service Package available for vExchange Analytics Rejections.

• The vExchange team will create a Note Record, which will be processed into vExchange to move the account to an Archived status.
• A *vX:C901 code will be created in vExchange and Vertican will inform the Receiver that the account has been moved to an Archive status.

• The vExchange team will create a Note Record, which will be processed into vExchange to move the account to an Unarchived status.
• This note is not communicated to Receivers, as information is not sent or received while an account is Archived.
• A *vX:C951 code will be created in vExchange to initiate the unarchive process.

• A Gate in vExchange can be created to implement a Sender’s business rules and evaluate the data that is being sent on placed accounts in real time.
• The vExchange team will translate the Sender’s business rules into technical business requirements and partner with the Sender throughout the creation and implementation of the Gate.
• Vertican will notify Receivers in the Sender’s network to inform them of the Gate implementation.
• After implementation, the Sender can access Gate Reports and Widgets in vExchange Analytics to evaluate Gate rejections/exceptions within the Sender’s network.
• This service involves a recurring subscription and an SOW, which will be created by Vertican after the initial meeting.

• Go to the vStore to see all Universal Gates.

• The vExchange team will create a Note Record to advance the Claim Status to Closed.
• Hard Close status codes are available for Senders to close an account without the need for the Receiver to echo the close code back. This is useful when:
  • Receivers are unresponsive to requests to close the account or are out of business, or
  • Senders wish to ensure that the Account Status reflects as Closed (CL) in the Analytics Dashboard.
• Download Hard Close Status Codes in Excel.